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Hospital Stays

For information about parking, parking assistance, wheelchairs, parking lot and floor maps, and public transportation, see Parking, Transportation, & Maps.

Patient Handbook

Our patient handbook (PDF) will provide you and your family with important information about your care while you are in the hospital.

Visiting Hours

Please be aware that DHMC may limit or, on occasion, be unable to allow visiting in a particular situation.

  • For medical and surgical units, hours are flexible; however, we request that visitors leave by 8:30 p.m.
  • For the psychiatric units, the hours are Monday through Friday from 4:30 p.m. to 8:30 p.m.. On Saturday, Sunday, and holidays the hours are 10:30 a.m. to 8:30 p.m. If the visiting hours should pose a hardship, please call the Psychiatry Unit and ask to speak to the Patient Care Manager so that we may accommodate another time.
  • For the critical care and coronary care units, visiting hours depend on the patient's condition. The Critical Care Waiting Room is provided for families of patients in DHMC's Critical Care Areas. This room is staffed with Patient and Family Assistants (both staff and volunteers) who can help you when visiting critically ill adult patients in the medical center. This area is stocked with magazines, games, a TV and VCR, a computer with e-mail access, and a small kitchenette. The Critical Care Waiting Area is located outside the CCU.

Checking on the Condition of a Patient

Upon admission to the hospital, the family spokesperson will be given special directions for calling or a special family code. If a code is provided, it will be required to be read back to the nurse before any information is given out over the phone. This is to protect the patient’s privacy outlined in the federal privacy rule (HIPAA). We ask that only one or two people call with the family code to get information.

If you do not want any information given out about you or your condition, call the admissions office at (603) 650-5987.

Also see Patient Condition Reports, which addresses inquiries by the media about patients' conditions.

Lodging (Rest Easy Program)

To accommodate those traveling long distances, Dartmouth-Hitchcock has developed the Rest Easy Program to provide basic information about local lodging facilities (within a 12-mile radius of Dartmouth-Hitchcock Medical Center) that have expressed a willingness to offer specially discounted rates, when available, to assist in meeting the needs of patients, their family, and friends who wish to stay overnight close to the medical center. More information.

Volunteer Visitors

If you are far from home or have few visitors, you might enjoy the company of a volunteer visitor. The volunteer can write letters for you, read aloud, play cards or board games, or just talk with you.

Palliative Care volunteers have received special training and can be called upon to offer a variety of services such as providing the emotional support of companionship and a listening presence, reading to a patient, assisting with writing or artwork/crafts, providing CDs or DVDs and other helpful tasks. Volunteers assure the 'extended presence' of all those who are caring for the patient and provide support and comfort, particularly when the fear of being alone is an issue. For further information, or to schedule a volunteer visit, please call the Palliative Care Program at (603) 650-5402.

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