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Hearing Aid Resources

Hearing Aid Basics

The following information is to help get you started in using and caring for your new hearing instrument(s). For more information regarding your specific device, please refer to the manufacturer's manual.

Daily Use

Frequency of use

The more your wear your hearing aids, the faster you will become used to them. Try wearing them at least a few hours on the first day. Double the hours of use each day until you are wearing them 'full-time' during all waking hours with the exception of water activities (e.g. swimming, bathing). When not using the hearing aids, place them in a hard case for safe storage (not in your pocket!). Keep them away from excessive heat and moisture and away from pets / young children.

Insertion and removal

It takes practice to be able to insert and remove your new hearing aids. If you use hearing aids in each ear, the instruments will be marked as follows:

  • RIGHT EAR = RED
  • LEFT EAR = BLUE

On / off

In most devices, the battery door acts as the on/off switch: closed is 'on' while open is 'off'.

Retention

For active hearing aid users and children, retention devices (e.g. clips or 2-sided tape) may be helpful in keeping the instruments in place.

Comfort

Make sure your hearing aids feel comfortable in your ears. Let us know right away if any sore spots develop.

Programs

Some hearing aids have multiple programs for different listening environments. Some devices change programs automatically while others are selected by the user. Give yourself time to get used to the hearing aids and the controls. Today, your programs include the following:

_________________________
_________________________
_________________________
_________________________

Telephone

You should be able to use your hearing aid with the telephone without excessive feedback. There are various techniques and devices to help with telephone reception. Ask your audiologist or hearing instrument specialist what strategy is most effective with your hearing aid.

Daily Care

Battery care

Batteries are toxic if swallowed! Keep batteries out of the reach of children and pets! Typically, batteries can last anywhere from 7 to 10 days. Battery life varies based on size, your degree of hearing loss, and hours of device use. An increase in battery consumption will occur if the hearing aids are coupled to FM or other assistive technology. Your battery size is:

  • 10 / yellow
  • 312 / brown
  • 13 / orange
  • 675 / blue

To help maximize battery life, remember to turn the hearing aids off when not in use by opening the battery door.

Cleaning / Care

Help to maintain your hearing aids by carefully:

  • Wiping the external components with a dry tissue / cloth.
  • Inspecting mic ports and clearing debris with provided tool-brush or mic covers as needed.
  • Removing wax / debris from vent and sound bore.
    • For in-the-ear/canal hearing aids or those with receivers in the canal (RIC), change wax guard as needed
    • For behind-the-ear hearing aids that use earmolds, you may remove the earmold and wash it with soap and water. Do not wash the hearing aid! The earmold must be completely dry before re-attaching it to the hearing aid.
    • For behind-the-ear hearing aids that use slim tubes, remove any visible wax from the dome or replace. If the debris is visible inside the slim tube, then remove the slim tube from the hearing aid and slide the flexi-tool through. For stubborn debris, replace the slim tube as needed.
  • Storing overnight in dri-aid kit (These can be purchased online). Check / replace your dri-kit if you suspect that it may no longer be providing effective moisture management (e.g. corrosion in battery compartment).
    • For longer term storage (e.g. an older instrument being kept as a spare), remove the battery and store away from excessive heat and moisture.

Other Considerations

Adjusting to sounds with new hearing aid use

When first wearing your new hearing aid(s), your own voice, other voices and sounds may appear different to you. Depending upon your unique profile (e.g. degree, configuration and duration of hearing loss), this adjustment period will vary but with consistent use, this difference will be less noticeable.

Feedback

Acoustic feedback occurs when amplified sound enters the mic of the same system. This can easily occur in hearing aids given the little distance between the mic and the sound bore. Feedback may occur during insertion and removal of the hearing instrument, when something is too close to the hearing aid (e.g. hand cupped over the ear) and when the volume on the hearing aid is set too high. Abnormal feedback can occur with jaw or head movements or with no movement at all. Please let us know if abnormal feedback is occurring.

Warranty

New hearing aids come with warranties for repair as well as for loss and damage. Please read your dispensing information for coverage guidelines and expiration dates. Extended warranties may be purchased before the original warranty expires. Contact our Hearing Instrument Specialist (HIS) team should your hearing aid need repair / replacement.

Adjusting to Your Hearing Loss

Expectations

Remember, hearing aids do not restore hearing to normal nor do they prevent further hearing loss. Strategies to aid in communication access remain important including reductions in background noise and reverberation levels whenever possible. If there remain specific settings that continue to be challenging for you to hear, your audiologist / hearing instrument specialist may suggest assistive technology in addition to your hearing aids.

Reactions from friends / family / others

You may be surprised at the number of questions or comments individuals may share with you that reflect their own experiences with hearing loss. Some of these stories may be more helpful to you than others as hearing loss is unique to the individual.

Support groups

You may have specific feelings of "loss" related to your own hearing loss or that of a loved one's. There are resources available that can help you to navigate these feelings. There are several excellent online resources related to hearing loss as well as some support groups depending upon region. Connecting with others can be very empowering. If a group setting is not your preference, consider individual support through a counselor (preferably one with experience in hearing loss and/or grief counseling).

Congratulations on your new hearing instruments!

During the trial period, keep a list of any questions or concerns that may arise and bring them to the in-trial check appointment. For urgent concerns that cannot wait (e.g. excessive soreness, does not appear to be working), please call (603) 650-4897 to speak with one of the Hearing Instrument Specialists.

Hearing Aid Supplies

Air Blower

Air Blower

  • Amazon.com
  • Westone.com

Batteries (size __)

Batteries

  • Amazon.com
  • Westone.com
  • Most pharmacies/ drug stores

Battery tester

Battery tester

  • Amazon.com
  • Westone.com

Comfort duet (PockeTalker)

Comfort duet (PockeTalker)

  • Amazon.com
  • Westone.com

Drying Kit

Drying Kit

  • Amazon.com
  • Westone.com

Dry & Store Global

Dry & Store Global

  • Amazon.com
  • Westone.com

Dry & Store bricks

Dry & Store bricks

  • Amazon.com
  • Westone.com

EarGear

EarGear

  • Amazon.com
  • Westone.com

Huggie Aid

Huggie Aid

  • Westone.com
  • Emtech-labs.com

Oto-Ease

Oto-Ease

  • Amazon.com
  • Westone.com

Oto-Ferm

Oto-Ferm

  • Amazon.com
  • Westone.com

Oto Care Kit

Oto Care Kit

  • Amazon.com
  • Westone.com

Safe-N-Sound

Safe-N-Sound

  • Theearconnection.com

Hearing aid stethoscope

Hearing aid stethoscope

  • Amazon.com
  • Westone.com

Wig tape / Contour strips

Wig tape / Contour strips

  • Amazon.com
  • Westone.com

Audiology Clinic Hearing Device Repair Services

Drop-Off Repair Services

Date and Time

Monday through Friday
8 am to 5 pm

Location

Clinic 4F Registration Area, designated table

Please complete the Hearing Device Repair Form (PDF) and follow the instructions for dropping off your hearing device(s). Please note that same day service is not guaranteed.

Walk-In Repair Clinics with a Hearing Instrument Specialist

Date and Time

Wednesdays and Thursdays
9:30 am to 3 pm

To schedule an appointment

Hearing device programming adjustments and other audiology services require an appointment with your managing audiologist. Please call (603) 650-8123 or (603) 650-9765 to schedule an appointment.

Hearing Aid Types and Our Capabilities with Each

  1. We can adjust with DHMC programming software (if we have an updated audiogram):
    • Phonak
    • Oticon
    • Starkey
    • Siemens
    • Sonic innovations
    • Unitron
    • Resound
  2. We cannot make adjustments (we can assess ha function/clean, but not make programming changes):
    • Beltone
    • Miracle ear
    • Audigy
    • Kirkland signature
    • Bernafon
    • Avada (unless we send out for re-branding)
  3. We may not be able to make adjustments (depending on model/year):
    • "I don't know the make of my hearing aid"
    • Widex
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