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Billing Office

Dartmouth-Hitchcock's Patient Financial Services can help answer questions about your statement, insurance coverage, or payment arrangements.

We accept cash, personal checks, or credit cards (Mastercard, VISA, American Express, and Discover). Your account will be credited within 48 hours after we receive your payment. Unless you indicate otherwise, your payment will be applied to the oldest outstanding charges on your account.

Payments can be made online in our myD-H patient portal, via the telephone, or via the mail.

Billing statements are mailed approximately every four weeks. Payment in full is requested by the due date on your statement.

Also see these pages:

Contacting Us

Our hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Lebanon, Lyme, Plymouth, St. Johnsbury Area Patients
(800) 368-4783 (toll-free)
(603) 653-1047
Email: patient.accounts@hitchcock.org

Manchester / Bedford, Concord, Nashua, Keene Area Patients
(800) 238-0505 (toll-free)
Email: patient.accounts@hitchcock.org

Bennington, VT Area Patients
(800) 543-1624 (toll-free)

Feel free to schedule an appointment to discuss your account with a representative by calling in advance and/or visiting one of our patient accounting representatives at a nearby Dartmouth-Hitchcock location.

Manage Your Health Care with myD-H!

Communicate securely with your health care providers, request or change appointments, request prescription renewals, view your account and make payments online, review your medical record, and more. Learn more about myD-H.

Payments Via Telephone

To make a payment through our automated telephone response system, call our secure and direct number: (855) 407-8408.

This option is available 24 hours a day, 7 days a week.  

Note: Payments can also be made online in our myD-H patient portal (see above for more information).

Mailing Payments

Note: Payments can also be made via telephone or online in our myD-H patient portal (see above for more information on both).

Lebanon, Lyme, Plymouth, St. Johnsbury Area Patients

For hospital payments:

Mary Hitchcock Memorial Hospital
P.O. Box 419056
Boston, MA 02241-9056
Make checks payable to Mary Hitchcock Memorial Hospital

For D-H Clinic payments:

Dartmouth-Hitchcock Clinic North
P.O. Box 419060
Boston, MA 02241-9060
Make checks payable to Dartmouth-Hitchcock Clinic

Manchester / Bedford, Concord, Nashua, Keene Area Patients

Dartmouth-Hitchcock Clinic South
P.O. Box 419065
Boston, MA 02241-9065
Make checks payable to Dartmouth-Hitchcock Clinic

Bennington, VT Area Patients

Southwestern Vermont Medical Center
Medical Office Building
140 Hospital Drive
Bennington, VT 05201
Make checks payable to Southwestern Vermont Medical Center

Why Did I Get More than One Bill?

Depending on the types of services you receive and the location in which you receive them, you may receive more than one bill.

  • For laboratory services, you will be billed separately by Mary Hitchcock Memorial Hospital or another outside laboratory facility.
  • For pathology services (pap smears, biopsies, etc.), you will be billed separately by Dartmouth-Hitchcock Medical Center Pathology Services, or another outside facility.
  • If you are a Dartmouth-Hitchcock Concord patient receiving radiology services, you will receive two separate bills—one for technical services (the X-ray) from Concord Hospital, and another for professional services (a physician's reading of the X-ray) from X-ray Professional Association.
  • For physician office visits and technical services provided at the Lebanon location, you will be billed by Mary Hitchcock Memorial Hospital. Examples of technical services are: lab work, X-ray services, rehab services, inpatient and operating room services.
  • For technical services or office visit services provided in one of our regional office locations, you will be billed by Dartmouth-Hitchcock Clinic. Examples of the professional services billed by the Clinic are: X-ray interpretation, pathology interpretation, inpatient daily care services, surgeon and anesthesiologist services.

What the Health Insurance Marketplace Means for You

Get answers to your questions about the new insurance options available under the Patient Protection and Affordable Care Act. Learn more about Insurance Marketplaces.

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