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A Culture of Caring

What is a Culture of Caring?

Photo of Dr. James Weinstein A message from Dr. Jim Weinstein, CEO and President

I believe it captures what is special and unique about our health system and the people who work here. We care for people, we care about people - especially our patients and their families - and we care about each other.  I also know from talking to staff, physicians, and volunteers that we care deeply about the quality of our work and feel pride in what we do.

In the midst of many changes and uncertainty, it's natural to focus on the challenges before us and the negatives. We need to take time to remember that this is a very, very good organization.

For example, we treat some of the sickest people in the country; we are in the top 5 percent of academic medical centers for the acuity of our patients. Yet, our quality and safety scores are high and we are ranked number 1 in the nation for efficiency.

And it's not just clinical care. A patient recently told me about his excellent treatment at D-H, but he said the excellence doesn't stop there. "It's the whole experience of being here. The buildings are clean and bright, things are in good repair - no burnt out lightbulbs, holes in the walls, or broken chairs – the food is better than a lot of restaurants, and everywhere you go, the people are friendly and helpful. If you have to be sick, this is a great place to be."

For me, that was a pretty good description of a "Culture of Caring." From our engineering and painting crews to our dining staff, from pharmacy to pediatrics, housekeeping to hematology, in Manchester, Concord, Nashua, Keene, Merrimack, Plymouth... everyone who works here plays a part in the patient and family experience.