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Compliments & Complaints

If you have questions about the care you or a family member received from a doctor, nurse, or any other staff at Dartmouth-Hitchcock, or if you are concerned about safety, speak to your nurse, doctor, or any other staff member.

To share compliments or concerns about the care you have received at Dartmouth-Hitchcock, please contact Patient and Family Relations. They are specially trained to help patients and families with their concerns.

We greatly appreciate your feedback and we hope you will share information about your experience with us.

To Contact Patient and Family Relations

Use the contact information below, or feel free to submit an online feedback form.

Lebanon, Lyme, Plymouth, St. Johnsbury

  • Phone: (603) 650-4429
  • Email: patient-relations@hitchcock.org
  • In person: Patient and Family Relations is located on the Main Mall at DHMC in Lebanon, and we are open Monday through Friday from 8:00 a.m. to 5:00 p.m., except holidays.
  • U.S. Mail:
    Patient and Family Relations
    Dartmouth-Hitchcock Medical Center
    One Medical Center Drive
    Lebanon, NH 03756
  • Online via form

Manchester, Bedford, Derry

Concord

Nashua, Hudson, Merrimack, Milford

Keene, Walpole, Winchester

Bennington, VT

For all other locations, please call the location’s main line, or email patient-relations@hitchcock.org, or submit an online feedback form.

Any concerns you share are opportunities for us to address your questions and improve the way we provide care.

Please give us a chance to respond to your question or concern. If there are any unresolved issues remaining, you may contact The Joint Commission, an independent nonprofit organization that evaluates and accredits DHMC and more than 15,000 health care organizations and programs in the United States:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Complaint@JointCommission.org

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