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Quality Reports

Good information helps you make good decisions about your health and health care. In this section we report accurate and honest information about the quality of the care we provide at Dartmouth-Hitchcock.

We are interested in your feedback and questions. Please send an email to QualityReports@hitchcock.org to let us know if this is helpful, or if you need something you can't find here.

Choose the Location for Which You Want to View Our Quality Reports:


About Quality Reports

Dartmouth-Hitchcock created Quality Reports to:

  • Provide you with good information to make good decisions about your health and your health care.
  • Offer you accurate and honest data on the quality and costs of the services we provide.

Quality Reports tell you how we perform in caring for our patients. We show information about the services we provide because we believe that patients are important partners in their care. We encourage you to talk with your doctor about the information on Quality Reports.

For other quality reports about DHMC please visit the following websites:

  • NHQualityCare from the Foundation for Healthy Communities and the Northeast Health Care Quality Foundation
  • Quality Check from the Joint Commission
  • Hospital Compare from the Centers for Medicare & Medicaid Services (CMS)

Please note: Other quality reports may use different time periods than the ones shown on our website.

Frequently Asked Questions

Why is this important?
Quality Reports tell you how we perform in caring for our patients. We show information about the services we provide because we believe that patients are important partners in their care. We encourage you to talk with your doctor about the information on Quality Reports.

Why is DHMC showing this information?
DHMC has three major goals for publishing this information:

  • Provide patients with good information to make informed decisions about their health and their health care.
  • Offer the public and patients accurate and honest data on the quality and costs of the services we provide.
  • Promote the improvement of quality of care at DHMC.

What is in these Quality Reports?
We try to provide a balanced set of measures in each quality report. This includes measures that show our performance for clinical care measures and patient outcomes. Whenever possible, we also include other kinds of information, such as how our patients rate our care, the number of procedures we perform, how long it takes to get an appointment, and how much it costs for the services that we provide.

How do we pick the measures?
Our doctors choose measures that reflect questions that patients ask. We also talk with our patients to learn what kind of information they want. In part, however, we are limited by the data that are available.

Is there data on individual doctors?
No, we do not show data on individual doctors. We believe that our doctors and staff work as a team and that our website should reflect this.

What is risk adjustment?
Risk adjustment is a statistical way to take into account how sick our patients are. It lets us compare our results to other hospitals or groups of hospitals in some situations.

How often do we update the website?
Most of our Quality Reports are updated once a year. We report some data to the Centers for Medicare and Medicaid Services (CMS) and the Joint Commission (TJC) more often, so we use this information to update other Quality Reports every few months.

How do I read the comparison columns?
On the page that lists all the measures, there are two columns for comparison. One is labeled “Top 10%.” This column has the performance of the best 10 percent of hospitals in the comparison group. The other column is called “Average.” This shows the average results of the hospitals in the comparison group.

Why is there sometimes no comparison?
Sometimes there is no comparison available. Usually it is because we are measuring and showing something that isn’t widely published.

What if I don’t find the information that I am looking for?
You can email us at QualityReports@hitchcock.org or ask your healthcare provider. We cannot provide medical advice by email so it’s important to talk to your doctor about the specifics of your health and health care needs.

How much is my procedure or service going to cost?
To find out how much a procedure or service is going to cost, you can visit our Charges for Services website or contact our Billing Office for a personalized estimate.

Where does DHMC get the data for this website?
We get the data from many sources. Most of the data on Quality Reports uses internal information systems. We compile administrative and billing data, medical record
reviews, departmental clinical registries and data from other vendor products.

Can I trust the data?
Yes, we believe that our data are accurate. We have a process to check the data we show. We are constantly improving this process to ensure that our data are accurate.

How does DHMC make sure that the data are accurate?
We use systematic processes to create operational definitions for each measure as well as review and audit procedures to make sure the data are right. We are constantly
working to improve and streamline these processes.

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