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Financial Assistance

Dartmouth-Hitchcock Health: For purposes of this policy Dartmouth-Hitchcock Health System Members (D-HH) are:

  • Alice Peck Day Memorial Hospital
  • Cheshire Medical Center
  • Mt. Ascutney Hospital and Health Center
  • New London Hospital
  • Visiting Nurse and Hospice for Vermont and New Hampshire (VNH)

All other hospitals in New Hampshire and Vermont are considered Non-member facilities.

As of May 11, 2019, this policy applies to Dartmouth-Hitchcock Clinic, Mary Hitchcock Memorial Hospital, Alice Peck Day Memorial Hospital, and Cheshire Medical Center.

As of May 2020, this policy will also apply to New London Hospital.

Please refer to the following sections:

Financial assistance policy brochure

Dartmouth-Hitchcock will provide care for emergency medical conditions and medically necessary services to individuals despite their inability to pay or eligibility for financial or government assistance regardless of age, gender, race, social or immigrant status, sexual orientation or religious affiliation.

Dartmouth-Hitchcock Health provides financial assistance to persons who have healthcare needs and are uninsured, underinsured, or ineligible for a government program or are otherwise unable to pay, for medically necessary care or emergency medical conditions based on their individual financial situation.

Dartmouth-Hitchcock Health will make reasonable efforts to determine whether a patient is eligible for financial assistance before pursuing collection actions.

For more information, please call (844) 808-0730 or see our Financial Assistance Policy brochure (PDF).

This summary is available in the following languages:

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Financial assistance policy for health care services

How can you qualify?

The qualifications are:

  • You must be a resident of New Hampshire or Vermont or a non-resident who experiences a medical emergency; and
  • You don’t have insurance or have a high out of pocket responsibility, are not eligible for any government health care benefit program, or are unable to pay for your care due to financial hardship; and
  • Your services are medically necessary; or
  • You have a NH Health Access Network Card; or
  • You meet established charity criteria

For full details, see our Financial Assistance Policy for Healthcare Services (PDF).

This summary is available in the following languages:

For a quick check to see if you may qualify, use our Financial Assistance Calculator.

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Financial assistance application

How do you apply?

First, you will work with our financial counselor to be sure there are no other payment options.

Then you will complete a financial assistance application with required documentation.

For Lebanon, Manchester/Bedford, Concord, and Nashua area patients: Financial Assistance Application (PDF)

This summary is available in the following languages:


  • You can apply at any point during your care at Dartmouth-Hitchcock
  • Dartmouth-Hitchcock will accept your NH Health Access Network Card

Frequently asked questions

  • How is your financial assistance determined?
    You may qualify for a partial or full reduction of your balance based on your income and assets in comparison to the Federal Poverty Levels (FPL) or the impact of the circumstances.
  • When will you know if you are approved?
    You will receive a letter in 30 to 45 days after your application is completed.
  • What happens if you are denied or not approved for 100%?
    If you don't agree with why you were denied or received partial approval for financial assistance, you may send a letter within 30 days of the denial that states why you don't agree. If your application is denied or approved for anything less than 100%, instructions and the mailing address will be sent to you.

If you have other questions, call us at (844) 808-0730.

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Uninsured discount

Patients without insurance cannot be charged any more than amounts generally billed to people who have insurance covering the same care. Dartmouth-Hitchcock Health applies a discount against gross charges to all balances where there is no insurance, resulting in a balance which the patient is expected to pay. The discount is based on the "prospective Medicare" method as described under applicable regulations implementing Section 501(r) of the Internal Revenue Code. This discount is applied prior to billing the patient and prior to applying any financial assistance adjustments. This discount doesn’t apply to any copayments, co-insurance, deductible amounts, pre-payment or package services which already reflect any required discount, or to services classified as non-covered by all insurance companies.

To view the full details regarding the Uninsured discount policy, see the attach the English version of Dartmouth-Hitchcock Health Uninsured Discount Policy (PDF).

This summary is available in the following languages:

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Credit and collection policy

To view the full details regarding payment expectations, see the Dartmouth-Hitchcock Health Credit and Collection Policy (PDF).

This summary is available in the following languages:

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Budget payment policy

To view the full details regarding payment expectations, see the Dartmouth-Hitchcock Health Budget Payment Policy (PDF).

This summary is available in the following languages:

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