Blackbaud Security Incident

To the Dartmouth-Hitchcock and Geisel School of Medicine Community:

As you have may have heard from other organizations you support or in the media, Blackbaud—a widely used provider of engagement and fundraising software for health care, higher education, and other non-profits—recently experienced a ransomware attack. Our Development & Alumni Relations Office uses several Blackbaud products for our donor and alumni database and related services and is one of many Blackbaud clients that have been affected.

We want to assure you that no credit card information, banking information, passwords, or social security numbers were compromised. The Development & Alumni Relations Office does not store social security numbers, banking information, or passwords, and all credit card information is encrypted.

Blackbaud has informed us that it has identified the vulnerability associated with this incident as well as the tactics used by the cybercriminal, and they have taken action to fix it. The company is also working to further enhance its security controls and has already implemented a number of changes.

Our Dartmouth-Hitchcock and Geisel teams are working to understand the extent of the information potentially involved. This investigation is ongoing and we will continue to pursue this matter until we are satisfied that we fully understand the full scope of this incident and we are confident of Blackbaud’s ability to safeguard the security of our data going forward. Should we determine that information was acquired by the cybercriminal that requires notification, we will contact affected individuals as required by law.

Dartmouth-Hitchcock Health, its member institutions, and the Geisel School of Medicine highly value the trust and confidence of our donors, alumni, and the communities we serve. The confidentiality of our donor records and the security of the personal data you have entrusted to us is of utmost importance to us.

If you have further questions or concerns, please contact us at


Matthew Haag
Vice President, Development & Alumni Relations
Dartmouth-Hitchcock/Geisel School of Medicine