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Appointment Information

Scheduling an appointment

Medical Infusion apppointments are coordinated by your provider at Dartmouth-Hitchcock Medical Center (DHMC).  To schedule an appointment in the Medical Infusion clinic your provider will need to submit a referral for infusion services. Once we receive a referral and an order for treatment our secretary will call you within 24 hours to schedule your appointment.

If you are not currently under the care of a DHMC provider and are interested in having your treatments in Medical Infusion, please speak with your physician about a referral. Your physician will need to contact the specialty service provider to coordinate a plan of care. Once the plan of care is established the D-H provider will submit a referral and an order to Medical Infusion to schedule treatment.

Preparing for your first appointment

  • On the day of your infusion if you are not feeling well (for example: cough, fever, nausea, infection, cold, pain, rash); it is important for you to call your provider first, prior to arriving to your Medical Infusion appointment. Your provider will make the decision if you are able to receive your infusion.
  • The Medical Infusion nurses can answer questions regarding your scheduled infusion; however if you have specific questions related to your condition and/or medication, you need to speak with your provider.
  • We encourage you to bring a family member or friend. This person can ask questions you may not have thought of, assist you in getting around the medical center, keep track of appointment details and instructions, and just keep you company. The Medical Infusion clinic is small, therefore we can accommodate only one guest.
  • We have 8 infusion rooms. Some of the rooms are equipped with televisions (headsets are available for use).
  • We have beverages and light snacks; however we strongly recommend bringing something to eat during your infusion.
  • If you are diabetic, remember to bring your supplies to your appointment.


We understand that life gets busy and sometimes there are issues that we are not aware of that are difficult for our patients. Because our schedules are quite full, we ask that you let us know at least 24 hours in advance if you are unable to make your scheduled appointment. This policy allows us to fit in other patients who are waiting to be seen. Your health is important to us and we want to be sure that you receive the care you need. If you no longer require infusion services from us, please let us know as soon as you are able.

Late arrivals

In order to honor the time of all of our patients, we ask that patients call as as soon as possible if they know they will arrive more than 20 minutes after their scheduled appointment time. If you arrive later than 20 minutes after your scheduled appointment time, we may need to reschedule the appointment.