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Code Silver Incident at D-H: Outpouring of Support

Code Silver Incident at D-H: Outpouring of Support

On Tuesday, September 12, the Dartmouth-Hitchcock (D-H) community was shocked and saddened by the tragic incident that occurred on our main campus in Lebanon. The outpouring of support we have received – and keep receiving – from our local communities, served to lift our collective spirit during this crisis.

D-H has received many uplifting comments on our social media platforms – Facebook, Linked In, Twitter, and Instagram – since this incident took place. And for that we are grateful. Below are just a few sample comments from some of our D-H Facebook posts.

Carol Majewski and Volunteer Quincy – Posted on Sept. 13, 2017

Healing is happening at D-H in more ways than one. Volunteer Quincy is on site with handler Carol Majewski, director of the Office of Patient Experience; and Lauren Mason, Employee Relations Advisor. Many resources will be available to the D-H community as we move forward.

Daphne Ellis - Had the wonderful opportunity to meet two of the pups and their handlers today. It is a great start to the healing process!!

Helen Medeiros - I have appointments there next week and feel confident that all will be running smoothly as always has in the past. I am so sorry for the terrible incident that occurred yesterday and am thanking God that everything was brought back into order as efficiently as it did.

Naomi Hartov - I missed Quincy, but I did hug two others today!

Dr. Ed Merrens greeting staff at the front door the day after – Posted on Sept. 13, 2017

D-H Chief Clinical Officer Dr. Ed Merrens welcomes employees back to work saying, "Thanks for your work, it's gonna be a great day!"

Scott Thomas Savage - The quality of care at DHMC is second to none!! We are truly blessed to have such a stellar team. Hats off to each and every one of you.

Sandra Vermouth - Entered through that door so many times! Always knew Michael was getting the best care available anywhere!

Lauren Barry - Thank you to all of the senior leaders who were greeting this morning! I thought it was a really kind gesture of support for all.

In Response to Dr. Conroy’s Thank You Note:

To: All D-H Staff, Lebanon Campus
From: Dr. Joanne Conroy, CEO and President
Date: September 12, 2017
Re: Thank You for Your Response to Code Silver Event

First, I want to thank all of you for your response today to the Code Silver situation. This is what we have trained to do, and all of you did exactly what you have been instructed.  Many of you sheltered in place and others evacuated the buildings with patients and family members. 

You became very creative over the hours…one team set up a MASH unit in the parking lot and saw over 40 patients, removed stiches, changed dressings and scheduled those patients to return later this week for follow-up. For those that sheltered in place, thank you for the care and comfort you gave to patients and their families during this stressful time.  

This is not an event that we can anticipate or prevent…but that is why we drill and train. The Lebanon campus is safe. We will of course debrief over the next week to better understand how we could improve our preparation and response.

Your dedication to making sure patients, families, visitors and your coworkers were safe and cared for was inspiring.  In spite of some initial confusion (“No this is not a drill.”), I appreciate that everyone followed instructions and did what needed to be done to ensure a safe outcome for all. I want to thank our Incident Command team, who quickly mobilized at Colburn Hill to manage the situation in lock-step with our local and state law enforcement.

Our thoughts and prayers are with the family of the patient who died. We will work closely with the local and state law enforcement to learn how this happened, so that we can ensure this will never happen to one of our patients ever again.


Jody Marie Privett - My husband, son and I were in 3 south yesterday when the code silver was announced. We were hurried to safety in an extremely organized fashion. My husband is in a wheelchair and when there was a step, staff just picked him up in his chair and put him on the ground. In the area we were evacuated to, the staff that was there made "rounds" and made sure every single person there was alright and took care of us. Handed out water and snacks. The entire experience rocked my family to our core but as we decompressed from the event that unfolded we always went back to the fact that the hospital staff was amazing. Cool calm and collected. Kept all of us safe and made sure our needs were met to the best of their ability.

Amy Boroskas Wyman - Great job to nurses and other medical staff in this obviously scary situation. Working in a hospital is not an easy job and no one expects to go to work and have this happen but obviously you were well trained!

Susan Flynn - The entire staff was amazing! They were calm, caring and very professional in a very stressful situation. They trained for this, and it showed. Thank you!

Jennifer King - As someone who was there...I NEVER felt unsafe!!!! Thank you!