Dartmouth Hitchcock Medical Center honored for developing nursing skills to improve care for diabetes patients

Members of the team that won the award
From left: Cara DeLura, director of Learning Design and Systems; Mary Wood, RN, MS, CDCES, BC-ADM, diabetes clinical nurse specialist; Logan Stahler, MEd, senior learning experience designer; and Matthew Haselton, MS, learning experience designer.

The ability to personalize the questions allowed us to focus on specific areas where improvement was needed to reduce nursing administration and increase the confidence in our staff when it comes to diabetes management.

Mary E. Wood, RN, MS, CDCES, BC-ADM

Dartmouth Hitchcock Medical Center (DHMC), a member of Dartmouth Health, and Qstream were recently recognized by Brandon Hall Group as a Gold winner in its 2022 Human Capital Management Excellence awards in the Best Advance in Competencies and Skill Development category. DHMC partnered with Qstream to equip nurses with the necessary knowledge to properly provide insulin to diabetic patients. The program has since been expanded to Cheshire Medical Center, another member of Dartmouth Health.

A primary patient care goal at DHMC was to reduce the number of serious glucose events, which requires nurses to know the precise time to administer insulin to each patient. This is critical and varies from patient to patient depending on several factors, including the last time a patient has eaten and their current treatment plan. To improve diabetes management, DHMC partnered with Qstream, using its software platform to reinforce the current best practices around administering insulin to diabetic patients.

“Qstream’s microlearning platform was both quick and effective in keeping our nursing staff up to date with the latest best practices for diabetes patients,” said Mary E. Wood, RN, MS, CDCES, BC-ADM, a diabetes clinical nurse specialist at DHMC. “The ability to personalize the questions allowed us to focus on specific areas where improvement was needed to reduce nursing administration and increase the confidence in our staff when it comes to diabetes management. The nurses also enjoyed answering the questions, resulting in some productive group discussions and significantly better patient outcomes.”

 “Healthcare workers have a tremendous responsibility to respond to critical patient situations, often with only a moment’s notice. On top of that, medical best practices are constantly changing, making it essential that healthcare workers have access to the evolving knowledge and skills to have the best patient outcomes,” said Dan Whelan, CEO of Qstream. “It’s been a privilege to partner with Dartmouth Health to ensure their staff retains the knowledge needed to best serve their patients.”

HCM Excellence Award entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based upon the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits.

About Dartmouth Health

Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes its Dartmouth Cancer Center, one of only 51 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, including the Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital and clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Windsor, VT, and Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.