Norris Cotton Cancer Center Continues to be Nationally Recognized for Excellence in Patient Experience

2021 Press Ganey Pinnacle of Excellence Award® for Patient Experience

Being nationally recognized year in and year out only reinforces that the exceptional patient care and experience that our cancer center provides is not just a one-time achievement but truly our everyday way of life.

Steven D. Leach, MD, Director, NCCC

The Hematology/Oncology Department at Dartmouth and Dartmouth-Hitchcock’s Norris Cotton Cancer Center (NCCC), has received a 2021 Pinnacle of Excellence Award® by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes NCCC, New Hampshire’s only NCI-designated Comprehensive Cancer Center, as a top-performing healthcare organization in patient experience for the second year in a row, showcasing consistent exemplary levels of performance.

"Winning this award last year was a great honor. Being nationally recognized year in and year out only reinforces that the exceptional patient care and experience that our cancer center provides is not just a one-time achievement but truly our everyday way of life," shared Steven D. Leach, MD, Director, NCCC.

The Pinnacle of Excellence Award is a preeminent, competitive achievement for leading healthcare organizations. The award, presented annually, applauds hospitals and health systems that consistently sustained performance year-over-year.

“Press Ganey is honored to again recognize Dartmouth and Dartmouth-Hitchcock's Norris Cotton Cancer Center as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman, and chief executive officer, Press Ganey. “Despite an era of incredible challenges, NCCC has continued to demonstrate resiliency, constantly pushing boundaries as healthcare consumerism continues to gain momentum, driving advancements in improved outcomes for all."

About Press Ganey: Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About Dartmouth-Hitchcock Health

Dartmouth-Hitchcock Health (D-HH), New Hampshire’s only academic health system and the state’s largest private employer, serves a population of 1.9 million across northern New England. D-HH provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth-Hitchcock Medical Center (DHMC) in Lebanon, NH. DHMC was named again in 2020 as the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in 9 clinical specialties and procedures. Dartmouth-Hitchcock Health includes the Norris Cotton Cancer Center, one of only 51 NCI-designated Comprehensive Cancer Centers in the nation Children's Hospital at Dartmouth-Hitchcock, the state’s only children’s hospital; member hospitals in Lebanon, Keene, and New London, NH, and Windsor, VT, and Visiting Nurse and Hospice for Vermont and New Hampshire; and 24 Dartmouth-Hitchcock clinics that provide ambulatory services across New Hampshire and Vermont. The D-HH system trains nearly 400 residents and fellows annually, and performs world-class research, in partnership with the Geisel School of Medicine at Dartmouth and the White River Junction VA Medical Center in White River Junction, VT.

About Norris Cotton Cancer Center

Norris Cotton Cancer Center, located on the campus of Dartmouth-Hitchcock Medical Center (DHMC) in Lebanon, NH, combines advanced cancer research at Dartmouth College’s Geisel School of Medicine in Hanover, NH with the highest level of high-quality, innovative, personalized, and compassionate patient-centered cancer care at DHMC, as well as at regional, multi-disciplinary locations and partner hospitals throughout NH and VT. NCCC is one of only 52 centers nationwide to earn the National Cancer Institute’s prestigious “Comprehensive Cancer Center” designation, the result of an outstanding collaboration between DHMC, New Hampshire’s only academic medical center, and Dartmouth College. Now entering its fifth decade, NCCC remains committed to excellence, outreach and education, and strives to prevent and cure cancer, enhance survivorship and to promote cancer health equity through its pioneering interdisciplinary research. Each year the NCCC schedules 61,000 appointments seeing nearly 4,000 newly diagnosed patients, and currently offers its patients more than 100 active clinical trials.