Notice of Data Security Incident

Mary Hitchcock Memorial Hospital d/b/a Dartmouth-Hitchcock Medical Center (“MHMH”) recently discovered that a password-protected audiology testing medical device containing certain patients’ information was lost on or about March 22, 2022. MHMH initiated an internal investigation and conducted an exhaustive search to locate the device; however, the investigation ultimately determined that the device could not be located. On June 15, 2022, MHMH determined that the device contained a limited number of patients’ first and last names, dates of birth, and medical record numbers, as well as the dates, types, and results of audiology tests. The device did not contain any other patient diagnosis, treatment, medication, or hospitalization information, nor did the device contain any Social Security numbers or financial information. MHMH has no evidence at this time of any misuse of patient information contained on the device. MHMH sent written notification to those patients whose information was contained on the device and for whom it has current contact information. Individuals should refer to the notice received in the mail regarding steps they can take to protect themselves. As a precautionary measure, individuals should remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing account statements and monitoring credit reports closely. If individuals detect any suspicious activity on an account, they should promptly notify the financial institution or company with which the account is maintained. They should also promptly report any fraudulent activity or suspected identity theft to proper law enforcement authorities, including the police and their state’s attorney general. Affected individuals may also wish to review the tips provided by the Federal Trade Commission (“FTC”) on fraud alerts, security/credit freezes, and steps to avoid identity theft. For more information and to contact the FTC, please visit or call 1-877-ID-THEFT (1-877-438-4338). Affected individuals may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. MHMH takes its responsibility to safeguard personal information seriously and apologizes for any inconvenience or concern this incident might cause. Individuals seeking additional information may call a confidential, toll-free inquiry line at 1-800-939-4170 between 9:00 a.m. and 9:00 p.m., Eastern Time, Monday through Friday.