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Information about COVID-19

COVID-19 Information Hotline

603-650-1818

Important updates in this section

COVID-19 Testing

If you are experiencing cough, fever or shortness of breath and have concern that this might be COVID-19, please call your primary care provider for a risk assessment.

If you do not have a primary care provider, please call the state at: NH: 2-1-1, in Vermont: call 2-1-1 or 866-652-4636 toll free in Vermont, or 802-652-4636 from outside of Vermont..

Visiting our facilities during COVID-19

As part of our effort to keep patients and staff healthy, all visitors (employees and patients) will be screened at entrances to D-HH facilities for symptoms of COVID-19. Screening is intended for the wellness of our patients and employees. 

Entrances at Dartmouth-Hitchcock Medical Center

Please note that at Dartmouth-Hitchcock Medical Center, entrances to those permitted access to our facilities will be limited to the following entrances and times:

  • Main Entrance (Monday - Sunday, 5:00 am - 6:00 pm)
  • East Entrance, Norris Cotton Cancer Center (Monday - Friday, 5:00 am - 6:00 pm)
  • Level 4 from the Parking Garage (Monday - Sunday, 24 hours)
  • North Entrance (Monday - Sunday, 24 hours)
  • Emergency Department Entrance (Monday-Sunday, 24 hours)

You can find entrances here.

Visitor limitations

Visitors to our facilities are limited to:

  • Partners/spouses of patients in our Birthing Pavilion
  • Parents or caregivers in the pediatrics departments
  • Patients receiving end-of-life care

Visitor permission at the discretion of our care teams under specific and predefined circumstances may be granted.Visitor limitations apply to patient rooms, general waiting areas, emergency departments, clinics and the Café.

We understand these decision will be difficult for patients, their families and friends. Please know that we make this decision to preserve the ongoing wellness of our patients and staff.

 

Procedure delays for patients

In response to the COVID-19 public health emergency, and Centers for Disease Control(CDC) guidance, Dartmouth-Hitchcock Health (D-HH) will begin to delay some elective procedures starting Monday, March 16, 2020. A nationwide shortage of critical supplies is forcing D-HH, and hospitals across the country, to strategically focus on maintaining the availability of supplies and equipment during this challenging period.

Dartmouth-Hitchcock Health organizations are proactively reaching out to patients whose elective procedures will be delayed. Any patient not receiving a call about their procedure should arrive as scheduled. Doctor's appointments and well visits are not impacted. All D-HH hospitals remain open and outpatient appointments, urgent, and emergency procedures continue.

Dartmouth-Hitchcock Health reminds everyone to practice good public health habits, including maintaining social distancing, frequent washing of hands, and staying home if sick.

Personal protective equipment donations

Yesterday, the White House announced a call-to-action for anyone who can donate any expendable personal protective equipment (PPE) to address the nationwide shortages that health care providers are facing. Dartmouth-Hitchcock Health (D-HH) echoes the urgent local need and requests donations of masks, face shields, isolation gowns, gloves, and hand sanitizer.

Donations can be dropped off to the Dartmouth-Hitchcock Service Center, Green warehouse building located at 50 N LaBombard Road North, Lebanon NH. Drop-off items will be accepted 7:00 am to 3:30 pm, Monday through Friday and 9:00 am to 2:30 pm, Saturday and Sunday.

"Dartmouth-Hitchcock Health facilities have already made strategic adjustments to best utilize our supplies, but as this situation gains momentum we will need to address our depleting stock," said Joanne M. Conroy, MD, CEO, and President of D-HH. "No donation is too small."

For questions or if you would like to make donation arrangements for pick up/drop off at an alternative location anywhere in New Hampshire or Eastern/Central Vermont, please email PPEdonations@hitchcock.org or contact our PPE donation hotline at 603-650-4217.

 

Additional questions related to:

The information on the hotline, and this web page, is the most current information available. We will continue to update it on a regular basis.

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