Patient and Family Relations

We want to hear from you

Patients and their families are valuable members of the health care team. We greatly appreciate all feedback and we hope you will share information about your experience with us. Your feedback helps us learn what is working well and where we can improve. Patients and family members are encouraged to speak with a member of the patient’s care team if there are questions about their care or a safety concern.

If you are not satisfied with the resolution or wish to speak with someone not directly involved with your care, please reach out to us using the contact information below. We will work with you and your team to address your concerns. We intend to respond to complaints immediately and when we can't, we will share our plan to investigate the matter and respond to you in a time frame not to exceed 30 days.

To share your feedback, please use the contact information below, or feel free to use our online feedback form.

Bennington, Vermont

Concord, New Hampshire

Keene, Walpole and Winchester, New Hampshire

Lebanon, Lyme, Plymouth, New Hampshire, and St. Johnsbury, Vermont

  • Phone: Contact our Lebanon office.
  • In person: Patient and Family Relations is located on the Main Mall at Dartmouth-Hitchcock Medical Center in Lebanon, New Hampshire. We are open Monday through Friday from 8:00 am to 5:00 pm, except holidays.
  • U.S. mail:
    Patient and Family Relations
    Dartmouth-Hitchcock Medical Center
    One Medical Center Drive
    Lebanon, NH 03756

Manchester and Bedford, New Hampshire

Nashua, Hudson, Merrimack, and Milford, New Hampshire

All other locations

For all other locations, please call the location's main line, or submit an online feedback form.

If we are unable to resolve your concerns to your satisfaction

If there is an unresolved issue remaining after giving our Patient and Family Relations team time to look into your concern, you may contact any of the following:

The Joint Commission
Office of Quality Monitoring
800-994-6610

Kepro
The Beneficiary and Family Centered Care Quality Improvement Organization for the State of NH
888-319-8452

NH Department of Health and Human Services
Health Facilities Unit
603-271-9039

Location and contact information

Bennington Patient and Family Relations

Department phone:
802-440-4054

Southwestern Vermont Medical Center
140 Hospital Drive
Bennington, VT 05201

Google Maps directions

Concord Patient and Family Relations

Department phone:
603-229-5183

Dartmouth-Hitchcock Concord
253 Pleasant Street
Concord, NH 03301

Google Maps directions

Keene Patient and Family Relations

Department phone:
603-354-6577

Cheshire Medical Center
580 Court Street
Keene, NH 03431

Google Maps directions

Lebanon Patient and Family Relations

Department phone:
603-650-4429

Dartmouth-Hitchcock Medical Center
One Medical Center Drive
Lebanon, NH 03756

Google Maps directions

Manchester Patient and Family Relations

Department phone:
603-629-1859

Dartmouth-Hitchcock Manchester
100 Hitchcock Way
Manchester, NH 03104

Google Maps directions

Nashua Patient and Family Relations

Department phone:
603-879-8497

Dartmouth-Hitchcock Nashua
2300 Southwood Drive
Nashua, NH 03063

Google Maps directions