Your Benefits

To provide best-in-class care for their employees, GE provides enhanced benefits for the treatment of specific conditions performed at certain medical centers. These centers were chosen using publicly-reported quality and safety ratings and have consistently delivered the quality care to be designated as a GE Center of Excellence (COE) at Dartmouth Hitchcock Medical Center / New London Hospital.

Get in touch with your patient navigator

Robin Hemmingway

Robin Hemingway is your patient navigator for the program. Let her help you get started with the GE Ortho Center of Excellence at Dartmouth Hitchcock Medical Center / New London Hospital.

Member eligibility

Before enhanced COE benefits begin, you must contact a Health Coach from GE (866-272-6007) to ensure you meet the eligibility criteria for the program. You will then be connected to Dartmouth Hitchcock Medical Center and be considered enrolled in the program upon their clinical review.

Any visits to Dartmouth Hitchcock Medical Center or New London Hospital facilities, including with participating providers, or diagnostic testing (e.g., labs, X-rays, MRI, CT) prior to the program enrollment will not be covered with the enhanced benefits as part of the COE program.

Enhanced benefits

Once enrolled, program benefits include the following, to the extent provided by Dartmouth Hitchcock Medical Center and its participating providers:

  • Access to a patient navigator by phone and/or email
  • Orthopaedic consultation/assessment from your surgeon and any additional required imaging
  • Pre-operative services, including admission testing, patient education classes, etc.
  • Surgery, including the hip or knee implant and all technical/professional fees (for example, anesthesiology)
  • Inpatient stay, including room and board, lab work, medications and physical therapy while an inpatient (outpatient medications and physical therapy are excluded from the enhanced benefits of the COE program) and post-operative consults
  • 100 percent coverage of consultation and surgery costs for HealthBenefits Option 1 and 2 members and HealthChoice Option 1 members. Not subject to deductible and co-insurance
  • 100 percent coverage, after meeting deductible, for HealthChoice Option 2 and 3 members and HealthBenefits Option 3 members
  • Pre- and post-op care coordination


If you live more than 100 miles from New London Hospital, you are eligible for up to $2,000 in qualified travel and lodging expenses.