Billing Office

When you contact the Billing Office or Customer Service, Conifer Health Solutions or Medical Financial Solutions staff, working on behalf of Dartmouth-Hitchcock, will be there to help answer questions about your statement, insurance coverage, or payment arrangements.

We accept cash, personal checks, or credit cards (Mastercard, VISA, American Express, and Discover). Your account will be credited within 48 hours after we receive your payment. Your payment will be applied to the oldest outstanding charges on your account.

Payments can be made online in our myDH patient portal, via the telephone, or via the mail.

Billing statements are mailed approximately every four weeks. Payment in full is requested upon receipt. If you would like to establish a payment plan or discuss financial assistance please contact the phone number on your statement.

Also see these pages:

• For a list of insurances with which D-H participates, see Insurances Accepted by Dartmouth-Hitchcock.
• For answers to frequently asked questions, see Frequently Asked Questions.
• For financial assistance information, see Financial Assistance.
• For help paying for your medications, see Paying for Medications.

Contacting us

For services prior to October 1, 2015, call 877-273-1645. This number is for Medical Financial Solutions (MFS), who will assist you on behalf of Dartmouth-Hitchcock.

For services on October 1, 2015 or after, call 1-844-808-0730. This number is for Conifer Health Solutions, who will assist you on behalf of Dartmouth-Hitchcock.

Our hours are Monday through Friday, 8:00 am to 5:00 pm. We close daily from 12:00 to 1:00 pm.

Contact us online via myDH.

Bennington, Vermont, area patients
800-543-1624 (toll-free)

Payments via telephone

To make a payment through our automated telephone response system, call our secure and direct number: 1-844-808-0730.

This option is available 24 hours a day, 7 days a week.

Note: Payments can also be made online in our myDH patient portal (see above for more information).

Mailing payments

Note: Payments can also be made via telephone or online in our myDH patient portal (see above for more information on both).

For services on or after October 1, 2015:

Mary Hitchcock Memorial Hospital and all Dartmouth-Hitchcock Clinic locations:

Dartmouth-Hitchcock
P.O. Box 419114
Boston, MA 02241-9065

Make checks payable to Dartmouth-Hitchcock

For services prior to October 1, 2015:

Lebanon, Lyme, Plymouth, and St. Johnsbury area patients

For hospital payments:

Mary Hitchcock Memorial Hospital
P.O. Box 419056
Boston, MA 02241-9056
Make checks payable to Mary Hitchcock Memorial Hospital

For D-H Clinic payments:

Dartmouth-Hitchcock Clinic North
P.O. Box 419060
Boston, MA 02241-9060
Make checks payable to Dartmouth-Hitchcock Clinic

Manchester/Bedford, Concord, Nashua, and Keene area patients

Dartmouth-Hitchcock Clinic South
P.O. Box 419065
Boston, MA 02241-9065
Make checks payable to Dartmouth-Hitchcock Clinic

Bennington, Vermont, area patients

Southwestern Vermont Medical Center
Medical Office Building
140 Hospital Drive
Bennington, VT 05201
Make checks payable to Southwestern Vermont Medical Center

Why did I get more than one bill?

Depending on the types of services you receive and the location in which you receive them, you may receive more than one bill.

The following are examples where this will happen and when you would contact their Billing Office at the number on your statement.

• If you receive any services from a provider outside of Dartmouth-Hitchcock you will receive a separate bill.
• If you are a Dartmouth-Hitchcock Concord patient receiving radiology services, you will receive two separate bills—one for technical services (the X-ray) from Concord Hospital, and another for professional services (a physician's reading of the X-ray).
• If you are receiving services at Cheshire Medical Center you will receive a separate bill from Cheshire Medical Center.

Dartmouth-Hitchcock Psychiatric Associates (DHPA) billing

If you are receiving services from Dartmouth-Hitchcock Psychiatric Associates (DHPA), you will no longer receive a separate bill for services. If you have questions about a bill or services provided prior to July 1, 2016, please call 603-653-9146 for assistance.