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Visitors to D-H Facilities

In the interest of protecting the health and safety our patients and our Dartmouth-Hitchcock (D-H) staff, Dartmouth-Hitchcock has returned to more restrictive caregiver and approved visitor procedures.

This decision reflects rapidly changing conditions relating to the COVID-19 pandemic, including:

  • Increases in active COVID-19 cases across the states of New Hampshire and Vermont and in the region
  • Increases in transmission rates of COVID-19 around the region

Effective Friday, November 6, 2020, no visitors will be admitted to our facilities for inpatient or outpatient visits except in the case of a specific exception.

These caregiver and approved visitor procedures will remain in place until further notice.

Where do these procedures apply?

These caregiver and approved visitor procedures apply to the following locations:

  • Dartmouth-Hitchcock Concord, Manchester, Nashua, and elsewhere in southern New Hampshire
  • Dartmouth-Hitchcock Lyme in Lyme, New Hampshire
  • Dartmouth-Hitchcock Medical Center (DHMC) in Lebanon, New Hampshire
  • Dartmouth-Hitchcock Heater Road in Lebanon, New Hampshire
  • The Jack Byrne Center for Palliative & Hospice Care in Lebanon, New Hampshire

For information about visitor policies at other Dartmouth-Hitchcock Health facilities, please review the guidelines at each location or call your providers office.

Screening procedures at D-H facilities

  • Anyone entering D-H buildings will continue to be screened for COVID-19 symptoms and temperature, recent travel, and attendance at group gatherings.
  • Masks are mandatory while in D-H buildings for everyone, with very rare exceptions. Anyone entering a D-H building is required to wear a personal or D-HH issued cloth mask (adequately covering the nose and mouth).
  • Patients who are able to receive care without the presence of a required caregiver (family member or other support person) must do so. This applies to both inpatient and outpatient visits.
  • Caregivers or approved visitors who have COVID-19 symptoms or who have had a known COVID-19 exposure in the past 14 days may not enter a D-H building.
  • Caregivers or approved visitors who have traveled to high-risk areas or who have participated in group gatherings will be given a medical face mask and be escorted to the patient’s room. They must remain in the patient’s room for the duration of the visit, and will be escorted back out of the building at the end of the visit. Such visits will be limited to one hour per day, with some special exceptions made for labor and delivery.
  • Anyone accompanying patients to a D-H facility but who, for whatever reason, is not allowed into the building will be directed to parking areas on the campus where they should remain until called to assist the patient.
  • No caregivers or visitors under the age of 12 are permitted.

Virtual visits for hospitalized patients

Telephone and video visits are strongly encouraged for all patients during this time. Please reference our Virtual Visits with Friends and Family in the Hospital (PDF) to connect with loved ones using a personal device. For adult patients that may not have a device or need help connecting through their device, our virtual visit coordinators can help. Pediatric patients also receive help from our staff to stay connected with their family.

Exceptions to caregiver and approved visitor procedures

These are the only exceptions to the Dartmouth-Hitchcock caregiver and approved visitor procedures. Visit the detailed information about exceptions to learn more.

  • Patients requiring caregivers
  • Pediatric patients
  • Labor and delivery patients
  • Outpatient prenatal patients
  • Perioperative patients
  • Family meetings
  • Patients at the end of life

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