Dartmouth-Hitchcock Lebanon Visitor Policy

Dartmouth-Hitchcock has returned to limited visitor guidelines.
Effective Friday, July 23, 2021.

The following guidelines apply to these locations

  • Dartmouth-Hitchcock Heater Road (Lebanon, New Hampshire)
  • Dartmouth-Hitchcock Lyme (Lyme, New Hampshire)
  • Dartmouth-Hitchcock Medical Center (Lebanon, New Hampshire)
  • The Jack Byrne Center for Palliative and Hospice Care (Lebanon, New Hampshire)

For information about visitor policies at other Dartmouth-Hitchcock Health facilities and locations, please review the guidelines for each location.


Dartmouth-Hitchcock Lebanon Visitor Guidelines Summary

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Hospital inpatients (COVID-19 negative patients only)

2 visitors at a time

Adults are allowed 2 visitors at a time.

Children are allowed 2 adult primary caregivers (parents or guardians) at a time.

All visitors must check in and out to allow for new visitors.

All hospital inpatient visitors must park at the Main entrance.


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Outpatient appointments

1 visitor

The visitor may be with the patient, as needed.


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2 visitors max, 1 visitor max post-birth

Birthing Pavilion

2 visitors max, 1 visitor max post-birth

2 Adult supporters (cannot rotate) during entire admission, but before labor and delivery, including overnights. 1 Adult supporter for labor and delivery.


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Outpatient Pediatric Appointments

2 adult primary caregivers

Only parents and guardians may be present.


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Outpatient Pediatric Procedures

2 adult primary caregivers

Only parents and guardians may be present.


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End-of-life-care

3 visitors at a time, for COVID-19 negative patients only

Visitors must check in and out to allow for new visitors.


 

Complete Visitor Policy for Dartmouth-Hitchcock Lebanon locations

In the interest of protecting the health and safety of our patients and our Dartmouth-Hitchcock staff, we have revised our visitor guidelines. These procedures apply to Dartmouth-Hitchcock Medical Center (DHMC) in Lebanon, as well as DHMC outpatient clinics and facilities including the Heater Road facility, the Jack Byrne Center for Palliative & Hospice Care, and the Lyme Road Clinic.

Visitors to our inpatient units; 7:00 am to 11:00 pm daily

All non-COVID inpatients (adults and children) are allowed 2 visitors at a time in their room each day. Children's visitors must be primary caregivers (parents or guardians) only. See "Pediatric patients," below, for more details on Pediatric patient visiting rules.

Each visitor must:

  • Stop at facility entrances to screen for COVID-19 symptoms, exposure, temperature, recent travel, and attendance at group gatherings. They must use hand sanitizer prior to entrance.
  • Any visitor who is symptomatic, or who has had a known COVID-19 exposure in the past 14-days may not enter the building.
  • Visitors with high risk travel and/or participation in group gatherings will be given a medical face mask AND, we ask that their visit not exceed one hour per day.
  • ALL must continue to wear masks in our facilities (even if fully vaccinated)—this is mandatory, even when in a patient’s room visiting. If this rule is not followed, visitors will be asked to leave.
  • No one unable to wear a mask is allowed to visit inpatients except for end of life (EOL) care. A medical letter stating a mask cannot be worn must be provided, and a face shield must be worn.
  • No visitors under the age of 12 are permitted EXCEPT for end of life (EOL) care.
  • Visitation for EOL care allows 3 visitors at any time and these needn’t be the same visitors – can rotate who visits; however, the number of visitors is limited to 3 at a time. Patients must be COVID-19 negative.
  • Visitors are not allowed to eat or drink when in a patient’s room.
  • ALL must ‘check in’ at the information desk at the Main Entrance at D-H, or the Jack Byrne Center. When checking in, visitors will be required to leave their name and cell number as well as the name of the patient (and room number) they will be visiting. This allows proper monitoring of our ‘one visitor at a time’ policy, and contact tracing should it become needed. Visitor will be asked to sign in and given a name tag and/or wristband which gives them entrance to the patient’s room (without a call to the unit needed).
  • ALL must ‘check-out’ when leaving. If a visitor does not check out, other visitors will not be allowed in, so checking out is important. We will ask all visitors to check out and return their name badge and/or wristband at the time of check out.
  • If a visitor arrives between the hours of 11:00 pm and 5:30 am, they are to follow the check-in and check-out process at the Emergency Room Entrance.

Visitors to our outpatient clinics

We encourage patients who are able to receive care without a visitor to please do so; however, if any patient wishes to have someone with them, they are allowed 1 visitor.

Visitors must:

  • Stop at facility entrances to screen for COVID-19 symptoms, exposure, temperature, recent travel, and attendance at group gatherings. They must use hand sanitizer prior to entering.
  • Any visitor who is symptomatic, or who has had a known COVID-19 exposure in the past 14-days may not enter the building.
  • Visitors with high risk travel (outside of New England), and/or participation in group gatherings may not enter the building.
  • ALL must continue to wear masks in our facilities (even if fully vaccinated). This is mandatory, and must be followed the entire time a visitor is in one of our facilities. Any visitor who does not conform to the proper wearing of a mask will be asked to leave.
  • Visitors unable to wear a mask cannot enter our facility with another here for an outpatient visit or procedure.
  • No visitors under the age of 12 are permitted in the outpatient setting unless there is a disability or daycare issue—in this case, the child must remain with the patient during the entire visits.

This decision reflects the ever-changing conditions relating to the COVID-19 pandemic. Factors entering into this decision includes the lessening of active COVID-19 cases across the states of New Hampshire and Vermont, and in New England generally.

These revised visitor guidelines will remain in place until such time as conditions and cases dictate our revisiting public safety concerns relative to these guidelines.

*Anyone accompanying patients to a D-H facility but who, for whatever reason, are not allowed into the building will be directed to parking areas on campus where they can remain until called by the patient.

Pediatric patients

  • As space and other conditions permit, inpatient pediatric (including neonatal) non-COVID patients may have up to 2 adult primary caregivers (parents or legal guardians) with them. The designated visitors for hospitalized pediatric patients with possible or diagnosed COVID-19 need to remain with the patient in the patient's room during the visit. For COVID-19 negative patients, no caregivers will be allowed to visit if they are symptomatic, have had COVID-19 exposure, or are COVID-19 positive.
  • Outpatient pediatric patients who are attending an appointment are permitted 2 adult primary caregivers (parents or legal guardians). This includes newborn visits. We will work with parents or guardians to accommodate special circumstances, but exceptions must be approved by the appointment provider prior to arrival for the visit.
  • Pediatric patients who are having an outpatient procedure are permitted 2 adult primary caregivers.

Family meetings

  • For family meetings, 2 family members (as designated by the patient) may attend. When applicable, one of the attendees should be the surrogate decision maker or Designated Power of Attorney (DPOA), and one additional person to support the DPOA, both of whom may attend in person. Remaining interested family members should be present by phone.

Patients at the end of life

  • Patients at the end of life are defined as patients who are expected to die within 24 hours, as determined by the attending physician of record; patients who are designated as CMO; and all patients at the Jack Byrne Center for Palliative & Hospice Care.
  • 3 designated visitors total will be allowed at any one time. “Rotation” of visitors will be allowed.

An individual provider may not override or otherwise contradict these procedures. Immediate requests for exceptions in unique circumstances may only be made by, and in consultation with the inpatient unit nurse leadership.

Virtual visits for hospitalized patients

Telephone and video visits are strongly encouraged for all patients during this time. Please reference our Virtual Visits with Friends and Family in the Hospital (PDF) to connect with loved ones using a personal device. For adult patients that may not have a device or need help connecting through their device, our virtual visit coordinators can help. Pediatric patients also receive help from our staff to stay connected with their family.