Your health and safety are our number one priority
We appreciate your patience and understanding as we continue to experience some delays due to staffing shortages.
Here are some tips to make it easier to get in touch with us and make an appointment.
Use the callback option
When you call your provider's office and you're put on hold, try using the callback option, so you don't have to wait on hold. The callback option allows you to wait your turn without needing to stay on your phone. You'll keep your spot in the queue and receive a call back from us.
Call on days when it's less busy
If you do not have an urgent health care need, the best days to call your provider's office for appointments are Tuesday through Friday.
Contact us through myDH
Use your myDH account to schedule appointments and communicate with your provider's office. You can also self-check-in for your upcoming appointment using myDH.
Visit your local pharmacy for COVID-19 vaccinations
If you need a COVID-19 vaccination, please know your local retail pharmacies and other retail locations are providing these to the community.
Use Virtual Urgent Care
If you have a common health concern, such as a cold, rash, or pink eye, feel free to use our Virtual Urgent Care or other Urgent Appointment services when available. To register for Virtual Urgent Care, go to our Virtual Urgent Care web page.