Specialty Pharmacy

At our Dartmouth Hitchcock Pharmacy at Centerra in Lebanon, New Hampshire, we offer a pickup location and home delivery services to our patients. We are excited to serve you and your pharmacy needs.

We are a patient-oriented pharmacy bringing personalized 24/7 customer support to people with complex medical conditions such as cancer, hepatitis, and infertility. We are proud to serve patients in Northern New England who are seen at a Dartmouth Hitchcock Medical Center and Clinics affiliated clinic.

We provide you with resources such as:

  • Access to our specialty pharmacists 24 hours a day, 7 days a week
  • Knowledge of your benefits and copay responsibilities, including personalized copay assistance
  • Refill reminders for your maintenance medications
  • Free mail-order delivery in confidential packing via USPS or FedEx (overnight shipping available)
  • Communication with your Dartmouth Health provider to develop a care plan to meet your specific needs

We strive to improve the quality and affordability of health care for the population we serve. Our pharmacists are specially trained to provide patients with an outstanding pharmacy experience.

Dartmouth Hitchcock Specialty Pharmacy (Lebanon) resources

Patient Bill of Rights and Responsibilities

Our patients have the right to courteous, respectful, and confidential treatment. Please review Dartmouth Hitchcock Medical Center and Clinics' notice of privacy practices and explanation of your rights as a patient.

Feedback

For any feedback, grievances, or complaints, contact Megan Waite, PharmD, Specialty Pharmacy Director by calling the Pharmacy or by emailing megan.m.waite@hitchcock.org. You may also complete the feedback survey at the end of the welcome packet and return it as directed.

All complaints and grievances are investigated by management and resolved; you will receive communication as to the status of the grievance, including a final letter including the name of the hospital contact, steps taken for the review, results of the review, and the completion date.

We will contact you within 5 days of the complaint being filed, and follow up with a resolution within 14 days.

If your complaint is not resolved appropriately by the pharmacy you may contact the New Hampshire Board of Pharmacy at 603-271-2350 (extension 2) between 8:00 am and 3:30 pm, Monday through Friday.

Hours and days of operation

Business hours

  • Monday to Friday: 8:00 am to 4:30 pm
  • After hours: A licensed pharmacist is available 24 hours a day, 7 days a week. For after-hours care, please call the Specialty Pharmacy.

Prescription pick-up

Prescriptions may be picked up at the Dartmouth Hitchcock Pharmacy at Centerra.

Hours

  • Drive-through: 24 hours a day, 365 days per year
  • Walk-in: 7:00 am to 9:00 pm every day except for the holidays listed below

The Dartmouth Hitchcock Pharmacy at Centerra is closed for walk-ins on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Forms

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URAC Specialty Pharmacy Accreditation Seal graphic

URAC Accreditation

We are proud to announce that it has earned URAC accreditation in Specialty Pharmacy. URAC is the independent leader in promoting health care quality through accreditation, certification, and measurement. By achieving this status, Dartmouth Hitchcock Medical Center and Clinics have demonstrated a comprehensive commitment to quality care, improved processes, and better patient outcomes.

Source: www.urac.org

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ACHC Gold Seal graphic

ACHC Accreditation

ACHC (Accreditation Commission for Health Care) is a recognized leader in pharmacy compliance.

By achieving ACHC Accreditation, pharmacies are able to demonstrate their commitment to providing the highest-quality service through compliance with national regulations and industry best practices.

Source: www.achc.org

Mission statement

Our Specialty Pharmacy mirrors the vision and values defined by Dartmouth Hitchcock Medical Center and Clinics.