Frequently Asked Questions About Pharmacy Services

This page answers frequently asked questions about our pharmacy services.

General questions:

Prescription by mail questions:

Time My Meds questions:


What is the automated prescription refill call-in line?

The automated prescription refill call-in line uses an interactive voice response (IVR) system so that you can request prescription refills 24 hours a day without having to speak to a pharmacy staff member.

To request a refill, call the pharmacy and follow the instructions. You will need:

  • The prescription number (located in the top left of the prescription label)
  • Your insurance information

You may select a pick-up time that is convenient for you when calling in a refill on the automated line.

Do I need to make an appointment to have my blood pressure checked?

No. A pharmacist is available to check your blood pressure without an appointment during pharmacy business hours.

Note: Blood pressure self-service locations in Lebanon, New Hampshire, are temporarily unavailable due to COVID-19.

What is a Brown Bag event and what can I expect if I sign up for one?

A Brown Bag event is a scheduled appointment with a pharmacist. Patients are encouraged to bring all prescription and over-the-counter medications to review with the pharmacist.

At the event, the pharmacist will:

  • Answer your questions regarding the medication
  • Discuss common side effects
  • Provide suggestions to overcome any concerns about taking the medication
  • Review each medication
  • Review the best practices for taking the medication
  • Review the medication’s prescribed use

If you would like to host a Brown Bag event or schedule an appointment please contact us.

What medications can be placed in the Drug Take-Back box?

The Drug Take-Back box is available at all sites during retail store hours (*retail store hours only at D-H Pharmacy at Centerra).

You can put the following medications in the Drug Take-Back box:

  • Pet medication
  • Unused or expired over-the-counter medication
  • Unused or expired prescription medication

Please do not put the following items in the Drug Take-Back box:

  • Aerosol cans
  • Hydrogen peroxide
  • Illegal drugs
  • Inhalers
  • Lotions or liquids
  • Needles
  • Schedule I controlled substances
  • Thermometers

What immunizations can I receive from your pharmacy and do I need a prescription?

You do not need a prescription to receive an immunization at our pharmacies.

If you are 18 years old or older, you can receive the following immunizations, without an appointment and often in less than 20 minutes.

  • Hepatitis A
  • Hepatitis B
  • Influenza
  • Meningococcal
  • MMR
  • Pneumonia
  • Shingles
  • Tdap

The pharmacy will enter your immunization into your electronic medical record or fax your immunization documentation to your primary care provider (PCP) for their records.

What is MScripts?

MScripts is a mobile app for iOS and Android. MScripts features include:

  • Alerts when prescriptions are ready for pick up at the pharmacy
  • Daily reminders to take medication at the right time
  • Full access to prescription information including prescription number, drug name, and strength, directions for use, prescribing physician, refills remaining, estimated due date for a refill, and last fill date.
  • Refill reminders for on-going medications
  • The ability to choose your preferred communication: email or text

    What if I can’t pick up my prescriptions?

    Our pharmacy can mail prescriptions to you if you live in one of the following states:

    • Arizona
    • Colorado
    • Connecticut
    • Florida
    • Georgia
    • Massachusetts
    • Maine
    • New Hampshire
    • New York
    • Pennsylvania
    • Vermont

    For more information, see "Prescriptions by mail," below. 

    Note: Certain prescriptions require a signature at delivery. Please ask the pharmacy team for additional details.

    Prescriptions by mail

    How do I sign up to have prescriptions mailed to me?

    Simply call the pharmacy to speak to a pharmacy staff member and ask to be set up for mailing. Please have the following information available:

    • Name
    • Date of birth
    • Mailing address
    • Your preferred mail service: United States Postal Service (USPS) or FedEx
    • Credit card to place on file with secure encryption

    Note: Due to the Centers for Medicare and Medicaid Services (CMS) regulations, we are unable to mail diabetic testing supplies paid for by Medicare B.

    Can I have my prescriptions mailed to me every time?

    Yes. Auto-ship is offered to customers who would like their medications mailed to them automatically. Auto-ship allows all refilled medications that are called in by the patient or doctor to be filled and mailed without further pharmacy follow-up. Auto-ship will not automatically refill prescriptions. A refill request or Time My Meds enrollment must accompany auto-ship. 

    Auto-ship is only available if the copay is below $500.

    If the prescription is new, there is a change to the directions or dose, or the copay is over $500, you will receive a call from one of our pharmacists to offer counseling prior to shipping.

    When and how will my prescription be mailed?

    Any mailed item will be processed within 2 business days.

    You may elect to receive your prescriptions via USPS or FedEx.

    • All refrigerated medications will be sent via FedEx Express overnight for no additional charge.
    • If mailing to a post office box it must be delivered via USPS.

    Select prescriptions will require a signature upon receipt. Some of these prescriptions include:

    • ADHD medications
    • ADD medications
    • Hepatitis C medications
    • Pain medications
    • Medications paid for by Medicare B.

    When outside temperatures fall below 28°F or rise above 86°F your mail-order shipment may be delayed. Medication may become damaged under extreme weather conditions.

    To request exceptions and to be updated on the status of your prescription, please contact the pharmacy.

    Can I request to have my prescription sent overnight or have a signature required?

    Yes. You may have your prescription mailed overnight for a $23 fee and/or elect to have a signature required for a $5 fee.

    Note: These fees are for elected services only. If your prescription meets our standard policies for requiring overnight or signature services, there is no additional charge. 

    What if my address, credit card, or insurance information changes?

    Please contact us to speak with a pharmacy representative to update this information at your earliest convenience and before your next refill.

    The pharmacy is not responsible for prescriptions that are lost or damaged in the mail. Replacement prescription costs will be determined by and at the discretion of the patient’s insurance carrier.

    Time My Meds

    What is Time My Meds?

    Time My Meds is a program that synchronizes and automatically fills maintenance medications.

    Can all my medications go on Time My Meds?

    No. Controlled medications, medications that are used on an as-needed basis, or medications that last less than 21 days are not eligible for Time My Meds.

    What if my medications change?

    Customers are responsible for updating their Time My Meds information with pharmacy staff. Copays for medications enrolled in Time My Meds that have been sold and/or mailed will not be refunded.

    How do I sign up for Time My Meds?

    Signing up is easy. Call the pharmacy and ask to be enrolled in Time My Meds.