Frequently Asked Questions About Pharmacy Services

This page answers frequently asked questions about our pharmacy services.

General questions:

• What is the automated prescription refill call-in line?
• What medications can be placed in the Drug Take-Back box?
• What immunizations can I receive from your pharmacy and do I need a prescription?
• What if I can't pick up my prescriptions?
• Can I request a preferred manufacturer for my prescription?

Prescription by mail questions:

• How do I sign up to have prescriptions mailed to me?
• When and how will my prescription be mailed?
• What do I need to know about Green Cell Foam coolers?
• Can I request to have my prescription sent overnight or have a signature required?
• What if my address, credit card, or insurance information changes?

General

What is the automated prescription refill call-in line?

The Dartmouth Health Retail and Specialty Pharmacies have a virtual AI Assistant embedded within our Interactive Voice Response Phone System. This system answers all calls made to the pharmacy and walks patients through a step-by-step refill order process. This system also gives patients an estimated pick-up time based on pharmacy limitations. Patients can verify whether the prescription is eligible for refill when they call or text. Patients may also leave a voicemail with their refill request.

To request a refill, call 603-653-3785 for DH Retail and Specialty Pharmacies or 603-646-9456 for Dick Hall's House Pharmacy, follow the instructions to select the appropriate pharmacy, and have the following information ready: Medication name or prescription number (Rx#).

Or request a refill by texting your pharmacy at:

• Dartmouth Hitchcock Pharmacy: 603-653-3797
• Dartmouth Hitchcock Pharmacy at Centerra: 603-653-3733
• Dick Halls House Pharmacy: 603-653-3799
• Dartmouth Health Pharmacy Cheshire: 603-653-3798

What medications can be placed in the Drug Take-Back box?

The Drug Take-Back box is available at all sites during retail store hours (*retail store hours only at D-H Pharmacy at Centerra).

You can put the following medications in the Drug Take-Back box:

• Pet medication
• Unused or expired over-the-counter medication
• Unused or expired prescription medication

Please do not put the following items in the Drug Take-Back box:

• Aerosol cans
• Hydrogen peroxide
• Illegal drugs
• Inhalers
• Lotions or liquids
• Needles
• Schedule I controlled substances
• Thermometers

What immunizations can I receive from your pharmacy and do I need a prescription?

You can now get your vaccinations at the Dick Hall's House Pharmacy (DHHP) or the Dartmouth Health Pharmacy Cheshire (DHPC) (if eligible)! Starting April 1, 2026, the D-H Pharmacy at Centerra has discontinued administering all vaccines.

You do not need a prescription to receive an immunization at our pharmacies.

If you are 18 years old or older, you can receive the following immunizations, without an appointment and often in less than 20 minutes.

The pharmacy will enter your immunization into your electronic medical record or fax your immunization documentation to your primary care provider (PCP) for their records.

What if I can’t pick up my prescriptions?

Our pharmacy can mail prescriptions to you if you live in one of the following states:

Texas State Board of Pharmacy (TSPB) website

For more information, see "Prescriptions by mail," below.

Note: Certain prescriptions require a signature at delivery. Please ask the pharmacy team for additional details.

Can I request a preferred manufacturer for my prescription?

Unfortunately, no. Product selections are determined by the pharmacy’s medication formulary and product availability.

Prescriptions by mail

How do I sign up to have prescriptions mailed to me?

Our home delivery services are available for all of New England's residents and many others. Shipping is free and the states we serve continue to expand. Contact us to learn more.

To enroll in home-delivery services, please complete the Home Delivery Agreement.

Clicking Submit will send a copy of the agreement to our pharmacy.

One of our team members will reach out to you directly to verify your information and request your payment information. If you would prefer, you may also enroll by calling 603-653-3785 or text 603-653-3797.

Note: Due to the Centers for Medicare and Medicaid Services (CMS) regulations, we are unable to mail diabetic testing supplies paid for by Medicare B.

When and how will my prescription be mailed?

Any mailed items are processed within 2 business days and will be delivered via courier within 3 to 5 business days.

You may elect to receive your prescriptions via USPS or UPS.

• All refrigerated medications will be sent UPS Next Day Air for no additional charge.
• If mailing to a post office box it must be delivered via USPS.

Select prescriptions will require a signature upon receipt. Some of these prescriptions include:

• ADHD medications
• ADD medications
• Hepatitis C medications
• Pain medications
• Medications paid for by Medicare B.

To request exceptions and to be updated on the status of your prescription, please contact the pharmacy.

What do I need to know about Green Cell Foam coolers?

If your prescription must be refrigerated, we will ship it in a Green Cell Foam cooler. Green Cell Foam is environmentally friendly and is made from 100% all-natural, non-GMO corn that is grown in the U.S. Their products produce 80% less greenhouse gas and uses 70% less energy to produce than traditional Styrofoam boxes.

How can I dispose of a Green Cell Foam cooler?

• Let it dissolve in water. Green Cell Foam is safe for septic, pipes and waste facility treatments.
• Leave it outside, or compost it. It is biodegradable!
• Use it as a fire starter in a fireplace or fire pit.

Learn more about disposing of Green Cell Foam coolers.

Is the foam insulation toxic?

No! It is non-toxic and biodegradable, meaning it is safe for the environment no matter what disposal method you choose.

Are the ice packs biodegradable?

Unfortunately, the ice packs are not biodegradable. However, they are reusable and can be used at home for personal use.

What do I do if my shipment container’s foam melted during shipping?

If your cooler has significant damage on the interior, due to water damage during shipping, please reach out to the pharmacy at 603-653-3785 and ask to speak with a pharmacy representative to determine the safe-use of your medication.

Can I return the cooler to the pharmacy after I receive my shipment?

Due to the nature of these coolers and their eco-friendly qualities, we will no longer be offering return shipping to the pharmacy for disposal. Please see above on how you can dispose of these coolers.

Can I request to have my prescription sent overnight or have a signature required?

Yes. You may have your prescription mailed overnight for a $40 fee and/or elect to have a signature required for a $5 fee.

Note: These fees are for elected services only. If your prescription meets our standard policies for requiring overnight or signature services, there is no additional charge.

What if my address, credit card, or insurance information changes?

Please contact us at 603-653-3785 to speak with a pharmacy representative to update this information at your earliest convenience and before your next refill.

The pharmacy is not responsible for prescriptions that are lost or damaged in the mail. Replacement prescription costs will be determined by and at the discretion of the patient’s insurance carrier.